A tenant writes.
A work order appears.
Claude reads the message and proposes a category, priority, and reply. A deterministic gate decides whether it goes straight to the right queue or waits for a person. ServiceNow gets the incident either way.
Try one
Intake
Model
Guardrails
Gate
ServiceNow
Nothing has run yet.
Pick a sample or write your own message, then run triage. Each stage of the pipeline reports here with its timing, and the verdict shows exactly why it routed the way it did.